Coachilla Terms of Service ("Agreement")


This agreement was last modified on February 16, 2018.


Welcome to Coachilla, we help professionals find & meet verified coaches with video calls, so they can create meaningful lives & careers. At the same time helping coaches attract new clients and build their online presence & reputation.

Please read these Terms of Service ("Agreement", "Terms of Service") carefully before using https://www.coachilla.co ("the Site") operated by Coachilla, Ltd ("us", "we", or "our"). This Agreement sets forth the legally binding terms and conditions for your use of the Site at https://www.coachilla.co">https://www.coachilla.co.

By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms of Service. Capitalized terms are defined in this Agreement.


Additional definitions:


Clients: users who request the help of Coaches on the Site.

Coaches: life, career, business and executive coaches who provide coaching services to Clients or otherwise make content available on the Site.



Refund Policy & Dispute Resolution

Coaches can refund Clients at any time. The Site offers Clients 100% satisfaction guarantee for first paid one-to-one live coaching sessions, and if the Client is unsatisfied within reason during a live session, payment will be returned to Client in collaboration with Coachilla, Ltd and Coach.

Disputes will be reviewed and handled on a case-by-case basis. If you have any questions or feedback about a coaching session, please email us at support@coachilla.co.



Coaching Session & Financial Terms for Coaches:

When an introduction session or a coaching session is booked with you via the Site, we will share with you (i) the first and last name of the Client who has requested the Appointment, and (ii) a link to the Client’s information, so that you can view this information. Coachilla will also send you an email, notification or other message via the Site confirming such booking, depending on the selections you make via the Site.

The amount due and payable by a Client relating to an introduction session or coaching session with you is referred to as a “Session Fee”. Session Fees are quoted in each coach profile, in U.S. dollars and in a price per session format. Please note that it is Coaches, and not Coachilla, which set all prices.

In consideration of the Services, Coachilla charges you a fee (the “Service Fee”) based on a percentage of Session Fees collected on your behalf. The current applicable percentage is fifteen percent (15%). The Service Fee is deducted from the Session Fee payable to you in respect of a coaching session. After deducting the applicable Service Fee, Coachilla remits the balance of the Session Fee to you via its third party provider www.stripe.com or such other payment methods as may be listed on the Site, in U.S. dollars. Except as otherwise provided herein, Service Fees are non-refundable. Coachilla reserves the right, at its sole discretion, to change the Service Fee (as defined above), at any time.



Intellectual Property

The Site and its original content, features and functionality are owned by Coachilla, Ltd and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

Coachilla, Ltd does not claim ownership of the content uploaded by Coaches, but by making those content available Coaches hereby grant the Site a worldwide, irrevocable, perpetual, royalty-free license, with the right to to use, view, copy, adapt, modify, publicly display, transmit, stream, broadcast, access, and otherwise exploit such content on, through, or by means of the Site and Services.

You may NOT directly redistribute the tips & articles on the Site. You are encouraged to share links to our tips and articles instead.



Code of Conduct

In using our Site and Services, you agree to follow our Code of Conduct. Violation of our Code of Conduct may result in the immediate removal of your access to this site.


Coaches may not:


  • solicit Clients to pay for your coaching services through a Third-Party Platform or other means. If the Client does not pay you, you will be entirely responsible for your choice. If you have questions about the platform fee, please email us at support@coachilla.co.
  • create multiple accounts to abuse the Site’s promotional or possible referral credits, or attempt fraud
  • stalk or harass Clients about their ratings. If you have any concerns about a particular user, please contact us at support@coachilla.co.
  • make untruthful claims about your expertise or your ability to help
  • make promises you do not intend to honor (including scheduled sessions, or tasks).
  • break ICF’s Standards of Ethical Conduct: https://coachfederation.org/code-of-ethics/


Clients may not:


  • try to coerce Coaches into receiving payment via a Third-Party Platform or other means in order to circumvent the platform fee. If you do so and the Coach does not deliver, you will be fully responsible for your loss.
  • create multiple accounts to abuse the Site’s promotional or referral credits, or attempt fraud
  • harass Coaches to provide you with free help
  • lie about an issue being unsolved just to receive a refund. We review every dispute on a case-by-case basis.
  • spam requests or send Coaches messages about things that are unrelated to the Services provided by this Site
  • recruit Coaches to join third party services that are potentially competitive to Coachilla. Please contact us at support@coachilla.co if you'd like to discuss any partnership.

In general, maintaining civility, meaningfulness, honesty & openness in communication is encouraged. Everyone is to be treated as humanly as possible, as humanity to us is one big family. If you encounter a user who is ruining your platform experience on Coachilla by either spamming you or insulting you, please contact us immediately.


Termination

We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.


Limitation of Liability

By using our Services, you agree that Coachilla, Ltd will not be liable for any indirect, incidental, special or consequential damages, loss of revenue, loss of data or emotional distress resulting from your use of the Site or services. You agree that Coachilla, Ltd is not party to any agreements entered into between Clients and Coaches. We do not promise that the content on our site are error-free.


Taxes

You understand and agree that you are solely responsible for determining your applicable Tax reporting requirements in consultation with your tax advisors.


Links To Other Sites

Our Site may contain links to third-party sites that are not owned or controlled by Coachilla, Ltd.

Coachilla, Ltd has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services. We strongly advise you to read the terms and conditions and privacy policy of any third-party site that you visit.


Governing Law

This Agreement (and any further rules, policies, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of Finland, without giving effect to any principles of conflicts of law.


Changes To This Agreement

We reserve the right, at our sole discretion, to modify or replace these Terms of Service by providing the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms of Service.

Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.


Contact Us

If you have any questions about this Agreement, please contact us at support@coachilla.co